Work
PACE Building Contractors & Swift Fabrication
|Welding Apprentice Freelance
Waltham Park, Kingston, Jamaica
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Contract
Summary
Assisted a certified welder with the fabrication, repair, and installation of metal structures and components. Performed welding tasks in both workshop and field environments while following established safety procedures and quality standards. Gained hands-on experience using welding equipment, measuring tools, grinders, and other fabrication tools. Assisted with cutting, fitting, assembling, and finishing mild steel and other metal materials. Read and interpreted basic drawings and measurements to ensure accurate fabrication. Worked in a welding workshop from August 2025 to December 2025, then continued providing freelance welding assistance under the supervision of a certified welder until March 2026.
SMARTSETTER
|Business Development Representative
St. Catherine, St. Catherine, Jamaica
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Summary
Business Development Representative responsible for strategically scheduling high-value client appointments and cultivating professional relationships to drive client satisfaction.
Highlights
Scheduled and coordinated high-value client appointments, contributing to a robust sales pipeline and enhancing team productivity.
Maintained professional client relationships through effective and consistent communication, fostering trust and long-term engagement.
Managed complex customer concerns and objections with professionalism, consistently ensuring high levels of client satisfaction.
Demonstrated strong organizational and time-management skills in managing multiple client interactions and strategic scheduling.
INFLUX
|Sales Development Representative
St. Catherine, St. Catherine, Jamaica
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Summary
Sales Development Representative who consistently exceeded monthly performance targets and optimized operational workflows through effective customer engagement.
Highlights
Exceeded monthly performance targets by consistently achieving [X%] over quota through proactive customer engagement and persuasive communication.
Maintained accurate and comprehensive records of customer interactions and information, ensuring data integrity for sales strategies.
Improved workflow efficiency and reduced service delays by implementing streamlined processes, enhancing overall operational effectiveness.
Collaborated effectively with cross-functional team members to ensure seamless operations and collective achievement of sales objectives.
IBEX Global
|Technical Support Agent
St. Catherine, St. Catherine, Jamaica
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Summary
Technical Support Agent proficient in efficiently resolving customer issues and delivering exceptional service in a dynamic, fast-paced environment.
Highlights
Provided efficient technical support, resolving a high volume of customer issues and minimizing system downtime.
Delivered excellent customer service in a fast-paced environment, consistently maintaining high satisfaction ratings.
Maintained detailed records and documentation of all customer interactions and resolutions, enhancing knowledge base accuracy.
Developed strong communication and problem-solving skills through daily engagement with diverse technical challenges.
About
Dedicated and results-driven professional with over five years of experience in sales development, technical support, and customer service, committed to driving business growth and operational efficiency. Currently advancing technical skills by pursuing Level III Welding Certification, demonstrating a unique blend of customer-facing expertise and hands-on technical proficiency. Recognized for strong organizational abilities, meticulous attention to detail, and exceptional interpersonal skills, poised to deliver impactful contributions in both sales-driven and technical environments.
Education
HEART/NSTA Trust
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Level III Welding Certification (In Progress)
Welding & Fabrication
University of Technology, Jamaica
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Bachelor of Science (Deferred)
Industrial Engineering
Cedar Grove Academy
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Sixth Form
General Studies
Calabar High School
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High School Diploma
General Studies
Courses
Mathematics (Grade II)
Biology (Grade I)
Chemistry (Grade II)
Technical Drawing (Grade II)
English A (Grade II)
English B (Grade II)
Physics (Grade III)
Caribbean History (Grade III)
Languages
English
Skills
Customer Service Excellence
Customer Support, Client Satisfaction, Issue Resolution, Client Engagement.
Inventory Control and Record Keeping
Data Management, Record Accuracy, Documentation, Information Systems.
Microsoft Office Suite
Word, Excel, PowerPoint.
Organization and Time Management
Scheduling, Prioritization, Workflow Optimization, Efficiency.
Written and Oral Communication
Interpersonal Communication, Professional Correspondence, Active Listening, Presentation Skills.
Problem Solving
Troubleshooting, Analytical Thinking, Critical Analysis, Solution Implementation.
Interpersonal Skills
Relationship Building, Empathy, Conflict Resolution, Teamwork.
Team Collaboration
Cross-functional Collaboration, Team Leadership, Project Coordination, Shared Goal Achievement.
Attention to Detail
Accuracy, Quality Assurance, Meticulousness, Precision.
Technical Troubleshooting
Diagnostic Skills, System Analysis, Root Cause Analysis, Technical Support.
Workplace Safety
Safety Protocols, PPE Compliance, Hazard Identification, Risk Mitigation.
Ability to Work Independently
Self-starter, Autonomy, Initiative, Self-management.
SMAW Welding
Shielded Metal Arc Welding, Welding Techniques, Metal Joining.
Metal Fabrication
Cutting, Fitting, Grinding, Assembly.
Industrial Hand Tools
Equipment Operation, Tool Proficiency, Mechanical Aptitude.